Answers before you ask
How forwarding works, what every line costs, what we can carry, and what you pay us for.
How forwarding works
Five steps, from a Chinese checkout page to your door.
- 01Get your suite address
Sign up and a suite code is yours. The Warehouse page carries the full Taishan address in Chinese — copy it into any Chinese store's checkout and put the suite code on the recipient line.
- 02Pre-alert what's coming
Paste the courier tracking number so we know the box is yours before it lands. One at a time, or a whole list at once if you have been shopping.
- 03We receive it
Every box is weighed, photographed, put on a numbered shelf and marked general or sensitive. You get an email — and 90 days of free storage.
- 04Consolidate into one box
Choose a group — general or sensitive — and everything waiting in it travels together. Then pick a line and a delivery address, and add photos, reinforcement or insurance if you want them.
- 05We pack out and it flies
The finished box is re-weighed and measured, the freight is recalculated on that, and it goes to the carrier. Follow it with your SUUBY-F code.
Frequently asked
Lines & rates
Four services, priced separately for general and sensitive goods. Taishan to the United States.
What we can and can't carry
The left column is barred outright by law and carrier rules; those packages go back to the sender. The right column ships fine, just not on every line.
- Loose lithium cells and battery packs shipped on their own
- Flammables, aerosols, alcohol over 24% ABV
- Weapons, replicas, knives over 9 cm
- Currency, precious metals, jewelry over $800
- Perishable food, plants, seeds, animal products
- Prescription medication, narcotics, counterfeit goods
- Devices with a battery installed — phones, laptops, power banks
- Liquids and creams: perfume, nail polish, skincare
- Powders, supplements and cosmetics
- Branded goods still in their retail packaging
- Magnets and magnetized components